-
All work undertaken and
information supplied by the client
will be kept strictly confidential
and a signed confidentiality
agreement will be signed if
required by client.
-
Invoices for one-off assignments
will be issued on completion of
work for payment within 14 days.
-
Invoices for ongoing work will be
issued at the end of each week for
payment within 14 days.
-
For individuals, payment will be
due by cash on delivery of
completed work.
-
Payment to be made by cheque made
out to “Lost 4 Words” or BACS
-
Charges are per hour and a
minimum charge of 1 hour at
relevant hourly rate is applicable
to all projects.
-
If a client requires us to post
bulk mailings, all postage costs
must be paid for in advance.
-
For any work involving the
telephone or sending e-mails,
appropriate costs will be charged
as necessary.
-
Stationery, printing and postage
costs will be applied as
appropriate.
-
If work is to be carried out at
client’s premises, or work is to
be collected and/or delivered to
client, mileage will be charged at
0.40p per mile to and from
client’s premises.
-
Initial enquiries regarding a new
task and, if necessary, a meeting
with a new client is free of
charge. However, any time spent
discussing an assignment in detail
will be charged at the appropriate
hourly rate.
-
Time spent on an assignment
including liaison with a client by
telephone, fax, e-mail, etc or
during face to face meetings, will
be charged at the appropriate
hourly rate.
-
Final responsibility for
proofreading errors in completed
work rests with the client.
Should any errors be found in the
work, these will be rectified free
of charge.
-
Any amendments to work following
completion, not the fault of Lost
4 Words, will be charged
according to current rates.
-
A signed Booking Form is required
prior to commencement of work
indicating client’s acceptance of
these Terms and Conditions.
-
In the case of urgent deadlines,
a
surcharge of 50% may be applicable
